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  4. Do I have to manually pay each month?

Do I have to manually pay each month?

No. Our system automatically processes your payment using the details you first used when registered.

Due to SCA (Strong customer authentication), it may be that when we try to take a payment, your bank decline the transaction and want to request a further check, if this happens, we will email you to let you know your payment has failed. You then have to login, click “Payment History” and then “Retry Payment”. When you do this, your bank will request some further authentication such as approving it through an app, or sending a code to your mobile number.

Updated on January 13, 2021

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